Frequently Asked Questions
1 What do we need to wear on our feet while jumping on the inflatable?
EVERYBODY jumping on the inflatable needs to be wearing socks. The renter is responsible for any damage.
2Do I need to put down a deposit on my rental?
Yes, we ask that you put a $20 down payment to secure your booking. The $20 will be deducted from the total cost on the day of installation. If for any reason we need to cancel your reservation your down payment will be refunded. If we have completed the installation there will be no refund.
3How much space do I need for the inflatable?
Depending on the equipment you choose to rent, depends on how much space you need. Most inflatable's only need about 15ft by 15ft. This should be plenty of room for most. However, when you choose the style that best suits your needs,our job is to cover every detail. We want you to get the best out of your rental. The only thing we ask of the renter. Please make sure the area that you want the equipment is clear of all debris. IE. Rocks, Sticks, Animal Waste. If the inflatable is to be placed over sprinkler heads we ask the you turn off the sprinkler system.
4Will the inflatable damage or kill my grass?
The inflatable will not kill your grass. It may flatten the grass, but it should fully recover within 2-3 days. turn off the automatic sprinkler system.
5What surface can the inflatable be on?
The inflatable's can be placed on any surface, as long as it is flat, even and dry. The jumper can be placed on concrete or cement.
6Who will install and secure the inflatable?
We will install all the equipment free of charge. All inflatable's need to be secured to the ground for safety. On soft surfaces such as grass we will drive stakes into the ground. The renter must be sure that there are no underground cables or pipes that will be compromised. If you are unsure about the location of underground utilities, please contact the local authorities, have them verify the location. We have each renter sign a disclaimer separating us from any responsibility regarding damaged utilities.
7Are the bouncers clean?
Yes. All Kingdom bouncers units are thoroughly cleaned between each use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another client. This way, you are always guaranteed a unit that is safe, clean and in good working order. You will be asked to sign an inspection report after the installer has set up your unit and walked you around it to verify that the equipment is in good condition.
8What is your rain policy?
IF IT IS RAINING, unfortunately, we will be UNABLE to deliver and set up your unit. NO charge to the customer. IF IT IS THREATENING TO RAIN, the customer has the option for us to deliver and set up. If the customer chooses not to have the unit delivered, there will be NO charge to the customer. IF THE CUSTOMER CHOOSES to have delivery and set up, we will provide the customer with a tarp in case of rain. If it rains, the customer is required to TURN OFF the blower and put the tarp over the unit. When it stops raining, the customer can remove the tarp and TURN ON the blower. NOTE: If wet, these units get very slippery and can be dangerous, please use towels to dry off the unit upon re-use. NO REFUNDS—Remember, it is the customer’s choice whether or not to have the unit delivered. If the customer chooses to have the unit delivered and set-up, unfortunately, no refunds will be given due to the time spent in delivery, set-up and pick-up (which the units are much heavier and more difficult to maneuver when wet), and the many hours it will take to clean and dry out the unit.
9Can you set up indoors?
Yes. We can set up the moonbounces in gymnasiums or any other area that can accommodate the height (avg. 16 feet) of the bounces.
10How can I place a reservation?
Please give us a call or send us and E-mail to check availability and place a reservation.
11Do you deliver to my area? What are the rates?
We deliver to all the Michiana Area in Indiana. A delivery charge may be involved. Our delivery rates are listed at the bottom of the Contact Us page. If you do not see your area listed please contact us to find out if we can deliver to your area!
12How far in advance do I need to order?
We suggest 3-5 weeks before your scheduled party date. However, we generally have inventory available for last minute bookings, if you are not too picky about style preference. All units are booked on a first come first served basis.
13My party is tomorrow, can I still get rental?
Maybe! Give us a call and we will try to work it in. Anytime there is a short window of time between the booking and the event where you will not be able to mail a deposit, we will require a credit card to hold your reservation or you may bring a check by our office.
14Can I keep the bouncer overnight?
Yes. The bouncer must be set up in a backyard or area that is fenced and locked up. The fence must be at least 4 feet tall. There is an additional charge for this service. Kingdom Jumpers reserves the right to deny any event of this service. Kingdom Jumpers also reserves the right to cancel the over night portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
15What is your policy on return deposits?
We will return a full deposit in case of rain on the day of the event. Or cancel your reservation a lesat 3 days of anticipation of the event.
16Can I set it up on a park or any other place where there is not electricity?
Yes, we have generators for extra charge of $75 for places without electricity.